| |
|
 |
|
|
|
 |
|
 |
|
|
|
 |
|
 |
| |
 |
|
 |
| |
To properly claim an SLA credit due, the owner of the account must open an SLA ticket located inside the support area within seven days of the purported outage. Customer must include service type, primary domain, contact information, and full description of the service interruption including logs if applicable. The SLA claim will be researched by the billing department and any credit issued will be issued. SLA credits are issued as service credits on future billing cycles. SLA credits shall not be bartered or traded with other Hawk Host customers. Please allow up to fourteen (14) days for the process of SLA claims.
|
Uptime Guarantee |
SLA Credit |
|
99.9% |
Guaranteed |
|
99.8% |
10% |
|
99.7% |
20% |
|
99.6% |
30% |
|
99.5% |
40% |
|
99.4% |
50% |
|
99.3% |
60% |
|
99.2% |
70% |
|
99.1% |
80% |
|
99.0% |
90% |
|
Less than 99% |
100% |
|
|
|
 |
|
|
 |
|
 |
|
|
|
 |
|
 |
|
|
|
|
|
|
|
